Right of withdrawal


14.1. The Purchaser has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased good, provided that the Purchaser is a Consumer. The Consumer is the natural person who buys on the site for purposes not related to any commercial, entrepreneurial or professional activity carried out.

14.2. The right of withdrawal does not apply if the Buyer has a VAT number and proceeds with the purchase as a company or professional (exclusively for purposes not related to the further marketing of the products).

14.3. The right of withdrawal cannot be applied to customized objects according to explicit customer directives.

14.4. If the Purchaser decides to exercise the right of withdrawal, he must notify the seller by registered letter with return receipt sent to the address Lucilla di Albanese Sabrina – Via Portugal, 5 – 65015 Montesilvano (PE) or by e-mail by sending communication by e-mail to commerciale@lucillaplace.it provided that such communication is confirmed by sending a registered letter with return receipt forwarded to the address Lucilla di Albanese Sabrina – Via Portugal, 5 – 65015 Montesilvano (PE) within 48 ( forty eight) following hours or by certified e-mail sent to the e-mail address lucillaplace@pec.it.

For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased goods, provided that the same terms. The delivery date to the post office or forwarder will be valid between the parties.

14.5. The return of the goods must in any case take place at the latest within 20 (twenty) days from the date of receipt of the goods. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.

14.6. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier, unless the Supplier agrees to take charge of them with explicit communication.

14.7. The Supplier will reimburse the entire amount paid by the Buyer free of charge within 30 (thirty) days of receipt of the notice of withdrawal.

14.8. With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.